Neu Solutions

If you are not satisfied with our products you have the unconditional right to claim and receive a refund within 30 days after the purchase date. No refund is available after 30 days. Each client has the right for one refund only. No repeated refunds are available. No refunds for related offers: additional licenses, multi-license packages, and other purchases on rebate.

Special offers, which include more than one item and which are available for sale on particular occasions, are fully refunded, i.e. every item included is a subject to cancellation. Partial refunds for special offers are not issued.

If a refund is claimed before our developer starts working on the project the full amount will be reimbursed. If a refund is requested after development on the project has begun, the funds to return are determined by the project manager depending on the progress of the project.

A request to cancel Installation service order is to be submitted before we start the installation procedure on your server. Refunds do not apply if our specialists have already started the installation procedure. However, a refund is available if our experts determine that it is impossible to install the software in your server environment.

Refunds for paid technical support services is available only if none of technical support hours from this purchase were spent for provision of support services. Partial refunds for technical support services are not possible.

Conditions are the same as for "Custom development" service.

If you are not satisfied, you have the unconditional right to claim and receive a refund within 30 days after the purchase date. No refund is available after 30 days. Please see our terms and conditions for more detailed information.

A request for a refund must be submitted to the Support Help Desk . Requests directed to other contact addresses or phone calls are not accepted for cancellation.

Please note that upon receiving a refund you are obligated to remove the software and all related files from your web-server and every data medium; your further use of the software will be regarded as illegal unless you obtain a license again.

We believe that most money back refunds can be avoided. Please contact our qualified staff and you will get professional assistance in any technical issue you may face while installing/configuring the software. If you are not happy with our products or services for any reason, you are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best to ensure your total satisfaction with our software and customer service.