Terms and Conditions

Solana Consulting, Inc. DBA Neu Solutions ("Provider" or "Company") agrees to provide services to the Subscriber ("Client" or "You" or "Customer") subject to the following Terms of Service.

1. Services. Neu Solutions will provide the hardware, operating system (OS), system software and Internet connectivity, as specified in the Service Order. Neu Solutions will provide the customer with the root access password for the assigned server.

2. Excluded services. Custom or third party software installation, software maintenance and troubleshooting, software patches and upgrades, custom scripts.

3. Acceptable Use Policy (AUP). Use of Neu Solutions Service constitutes acceptance of and agreement to Neu Solutions' Acceptable Use Policy (AUP). AUP is available online at http://www.NeuSolutions.com/aup.html. AUP is subject to change from time to time at Provider's sole discretion.

4. Fees and payments. Customer agrees to pay the fees as specified on the Service Order. The setup and first month's fees are billed and due upon the signature of this agreement. Usage fees are billed and due in arrears for the previous month. The date of the subscription is the monthly account anniversary date, unless changed by mutual agreement. In the event of a modification to the date of subscription a one time adjustment equal to the prorated amount for a fractional month will apply. Payments must be received on or before the due date to ensure uninterrupted services. Neu Solutions accepts credit cards, checks and wire transfer payments. An additional processing fee of $5.00 applies to check and wire transfer payments.

5. Term Commitment. Certain product packages carry term commitments. These packages include all dedicated server offerings and co-location packages. These term commitments may vary but are never less than 1 month. Customers that cancel their account before the term commitment has expired will automatically be charged an amount equal to the remaining balance for the services for the entire length of the term (See Cancellations).

6. Actions in the event of non-payment. Services will not be activated until the initial payment and executed agreement are received by Neu Solutions. Thereafter, services will be put on hold if the customer fails to pay by the due date. It is the customer's responsibility to make sure that the Provider receives the payment due by the payment due date. Returned checks or rejected credit cards will cause an immediate disruption to your service. Service will be re-activated only after the Customer cures such breach. A reactivation fee of $50 may apply. If the customer fails to cure this breach within 7 days, the account will be cancelled (see Cancellations).

7. Cancellations. Customer can cancel at any time for any reason with 30 days notice. If the customer's service is subject to a term commitment the term will accelerate upon cancellation and all fees associated with the entire term commitment will immediately become due in full. Notice must be in writing and must be originated by Customer in person. Please send cancellation requests to billing@NeuSolutions.com. Provider will remove all data belonging to the Customer from all servers and backup facilities after the cancellation date is confirmed.

8. Termination. Neu Solutions reserves the right to terminate this agreement at any time with 30 days advance notice. Neu Solutions will terminate this agreement immediately without notice in the event of a breach of the agreement unless there are specific provisions for curing this breach and these provisions are met by the customer.

9. Amounts due and collections. Termination and/or cancellation of the service does not affect the obligation of the customer to pay any and all outstanding balances and does not prevent Neu Solutions from using all legally available means of collecting any and all outstanding balances. A late fee of 1.5% per month (or maximum permitted by law) will be added to the balance. Neu Solutions reserves the right to charge attorney's fees and collection fees in addition to that.

10. Disputes. All payments to Neu Solutions are not refundable. If you dispute a charge you must pay the whole amount to avoid service interruption and notify billing@NeuSolutions.com about the disputed amount. You will receive a response within 7 business days. Should Neu Solutions validate your claim your account will be credited with the validated amount.

11. Cut-off period for claims. All bills are final after 90 days. You will have no right to dispute any amounts

12. Warranties. Service is provided "as is" and Provider does not promise and does not guarantee fitness for any particular purpose, nor does Provider guarantee uninterrupted services. Provider does not make any implied or written warranties.

13. Limited liability. PROVIDER SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS AGREEMENT OR THE PRODUCT, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOSS OF USE, LOST DATA, PHONE BILLS, COMMUNICATION LINES BILLS, LOSS OF PRIVACY, DAMAGES TO THIRD PARTY EVEN IF PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY WHETHER ANY CLAIMS BASED UPON PRINCIPLES OF CONTRACT, WARRANTY, NEGLIGENCE OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, PRINCIPLES OF INDEMNITY OR CONTRIBUTION, THE FAILURE OF ANY LIMITED OR EXCLUSIVE REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE OR OTHERWISE. FURTHER, PROVIDER WILL NOT CENSOR ANY CONTENT ON THE INTERNET. IT WILL BE CLIENT'S RESPONSIBILITY FOR THE USAGE OF HIS ACCOUNT AND ANY CONSEQUENCES OF THIS USAGE.

14. Technical Support. Neu Solutions support is available at support@NeuSolutions.com. Technical support inquiries will be addressed by Neu Solutions staff within no more than 48 hours.

15. Excluded support. Neu Solutions will not support your customers. Neu Solutions will not support your software applications. Neu Solutions will not provide training to you on how to configure or administer your servers. Neu Solutions will not provide support for HTML programming or any other scripting languages.

16. No excuse. Customer will make sure that he imposes and enforces the same or stricter requirements to his customers (if any) and users. Neu Solutions will not excuse customer for violations of the terms herein or the AUP by his customers or users.

17. Anti SPAM provisions. Neu Solutions takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Customers may not use or permit others to use our network to transact in UCE. Customer may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. In addition, it is not acceptable to transmit bulk email through remote SOCKS, HTTP or other similar proxies who in turn make a SMTP (TCP port 25) connection to the destination mail servers. This technique may result in account suspension or termination. Violations of this policy carry penalties, including termination of service. In order to prevent unnecessary blacklisting due to spam we reserve the right to occasionally sample bulk email being sent from servers.

a) Violation of Neu Solutions' anti SPAM policy will result in penalties. Upon notification of an alleged violation of our SPAM policy, Neu Solutions will initiate an immediate investigation (within 48 hours of notification). During the investigation, Neu Solutions may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, Neu Solutions may, at its sole discretion, restrict, suspend or terminate customer's account. Further, Neu Solutions reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Neu Solutions will notify law enforcement officials if the violation is believed to be a criminal offense.

b) First violations of this policy will result in an "Administrative Fee" of $200 and your account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" of $400 and immediate termination of your account. Users who violate this policy agree that in addition to these "Administrative" penalties, they will pay "Research Fees" not to exceed $150 per hour that Neu Solutions personnel must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.

c) As our Customers are ultimately responsible for the actions of their clients over the Neu Solutions network, it is advisable that Customers develop a similar, or stricter, policy for their clients.

d) Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation WILL be immediately and permanently removed from our network without notice.

18. IP Addresses. IP addresses (per account specification) will be provided by Neu Solutions to customers for temporary use during the service term only. Customer will not own and cannot take any IP addresses with them after the termination of the service.

19. Bandwidth usage. Certain bandwidth is included in the monthly service fee. Any use beyond this amount will be charged as usage. Usage typically is billed at the end of the billing cycle for the preceding period. However Neu Solutions does reserves the right to charge deposits at its sole discretion for heavy bandwidth usage. Customer will be notified if Neu Solutions resorts to this provision.

20. Indemnification. Customer shall indemnify, defend by counsel reasonably accepted by Neu Solutions, protect and hold Neu Solutions and its directors, officers, employees, and agents from and against any and all claims, liabilities, losses, costs, damages, expenses, including consultants' and attorneys' fees and court costs, demands, causes of action, or judgments directly or indirectly arising out of or related to the services.

21. System and Network Security: Users are prohibited from violating or attempting to violate the security of the Neu Solutions Network. Violations of system or network security may result in civil or criminal liability. Neu Solutions will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:

a) Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.

b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

c) Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".

d) Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.

e) Taking any action in order to obtain services to which such User is not entitled

22. Action by Neu Solutions in case of security violation. Neu Solutions reserves the right to act immediately and swiftly in case of security violations. This may include without limitations the immediate disconnection of servers without notice, termination of services, cooperation with law enforcement, etc.

23. Privacy. Neu Solutions will not copy and/or disclose the content of your server(s) to third parties without your permission. Neu Solutions will not monitor the content on your servers beyond reasonable maintenance and security. Neu Solutions may disclose the content of your server to law enforcement agencies only in accordance with the law.

24. Content. Customer is solely responsible for the content on the server(s) subject to the services.

25. Contacts. Company's contacts are as specified above. Customer contacts are as specified in the subscription form. It is the Customers responsibility to keep their contact information current. Non-receipt of mail due to a change in your contact information that is not reflected in our records is not an excuse for any violation or breach of our terms and conditions.

26. Waiver. A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.

27. Venue. This Agreement was entered into in the State of California and its validity, construction, interpretation and legal effect shall be governed by the laws and judicial decisions of the State of California applicable to contracts entered into and performed entirely within the State of California.